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ANSWERS TO FREQUENTLY ASKED QUESTIONS
Orders and delivery
Our websites are 100% encrypted, so your information is not accessible to third parties. Payments are made via the Stripe, Paypal or Klarna payment platforms, depending on the payment method you choose.
We process the order between 2 and 3 working days, during which time the item is packed and made available to the various postal hubs.
From then on, delivery is expected to take between 7 and 12 working days.
Once the order has been dispatched, you will receive an email with a tracking link.
You have 24 hours to change the delivery address.
Yes, you can cancel your order within one hour of purchase.
Our company address is based in Biarritz. However, many of our suppliers and warehouses are located outside Europe, mainly in China.
Our goal is for you to be completely satisfied with our products.
If you order from the EU, you can return the item within 14 days from the date of receipt and we will refund your money within 1 month from the date of receipt in our warehouse.
NEED MORE HELP?
Send a request
Our customer service is open Monday to Friday from 10 a.m. to 7 p.m. Our customer service team will review your order within 24 hours.
Only contact us if you think there is an error in your order or if your order has not arrived within 20 working days of dispatch.
You can contact us by e-mail at firstname.lastname@example.org or by phone +44 800 707 4076.