Privacy policy

1. Handling of personal data.

The Customer is informed of the provisions on marketing communications, the Law of June 21, 2014 on trust in the digital economy, the Data Protection Act of August 6, 2004 and the General Data Protection Regulation (GDPR: No. 2016-679).


1.1 Responsible for the collection of personal data


For personal data collected in connection with the creation of the user’s personal account and navigation of the website, the person responsible for the processing of personal data is AU COEUR DE LA FORMATION. is represented by AU COEUR DE LA FORMATION, who is its legal representative.

As the person responsible for processing the data collected, undertakes to comply with the legal provisions in force. In particular, it is responsible for determining the purposes of data processing, for providing its prospects and customers, from the moment their consent is obtained, with full information on the processing of their personal data and for keeping records of the processing in accordance with reality. Where processes personal data, will take all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which processes it.


1.2 Purpose of the data collected


All or part of the data is likely to be processed by


      • to enable navigation on the site and to manage and track the services requested by the user: connection details and use of the site, billing, order history, etc.


        • to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hash).


          • to improve website navigation: connection and usage data.


            • for voluntary satisfaction surveys on e-mail address.


              • for communication campaigns (SMS, email): phone number, email address.

   does not sell your personal data, which is only used for statistical and analytical purposes.


            1.3 Right of access, rectification and objection

            In accordance with current EU legislation, users of have the following rights:


                • The right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), updating, completeness of users’ data The right to block or delete users’ personal data (Article 17 of the GDPR) when it is inaccurate, incomplete, misleading or outdated, or when its collection, use, transfer or storage is prohibited.

                • Right to withdraw consent at any time (Article 13-2c of the GDPR).

                • Right to restrict the processing of users’ data (Article 18 of the GDPR).

                • The right to object to the processing of users’ data (Article 21 of the GDPR).

                • The right to the transfer of data provided by users, when such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR).

                • The right to determine where users’ data will be transferred after their death and to choose to whom will (or will not) transfer their data to a third party previously designated by them.

              As soon as becomes aware of the death of a user and in the absence of instructions from the user, undertakes to destroy the user’s data, unless it is necessary to retain them for evidential purposes or to comply with a legal obligation.

              If the user wants to know how uses his or her personal data, request rectification or oppose their processing, he or she can write to at the following address:

              AU COEUR DE LA FORMATION – 57 Avenue du Marechal Juin 64200 Biarritz, France. 

              In this case, the user must specify which personal data he/she wants to correct, update or delete, and identify himself/herself precisely with a copy of an identity document (identity card or passport). The request for deletion of personal data is subject to the obligations imposed by law on, in particular as regards the storage or archiving of documents. Finally, users of can lodge complaints with the supervisory authorities, in particular the CNIL (


              1.4 Non-disclosure of personal data


     will not process, host or transfer the information collected about customers to a country outside the European Union or deemed “inappropriate” by the European Commission without first informing the customer of this. However, is free to choose its technical and commercial subcontractors as long as they provide sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: n° 2016-679).

     undertakes to take all necessary precautions to ensure the security of the information and in particular that it is not disclosed to unauthorized persons. However, if becomes aware of an incident affecting the integrity or confidentiality of the customer’s information, it shall inform the customer as soon as possible and inform him/her of the corrective measures taken. Furthermore, does not collect any “sensitive data”.

              The user’s personal data may be processed by subsidiaries and subcontractors (service providers), exclusively for the purposes set out in this policy.

              Within the framework of their respective competences and for the purposes mentioned above, it is mainly our customer service agents who may have access to users’ data on


              2. Reporting of incidents

              Despite our efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action.

              Our incident reporting procedures take into account our legal obligations, whether national or European. We are committed to fully informing our customers of all matters relating to the security of their account and to providing them with all necessary information to help them meet their own legal reporting obligations.

              No personal data of the user of the website is published without the user’s knowledge, exchanged, transferred, assigned or sold in any way to third parties. The only way in which this information can be transferred to the potential buyer, who in turn would be bound by the same obligation to preserve and modify the data of the user of the site, is through the repurchase of and its rights.


              To ensure the security and confidentiality of personal data and personal health information, uses networks protected by standard features such as firewalls, pseudonymization, encryption and passwords.

              When processes personal data, we take all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.


              3. Hypertext links, cookies and Internet tags

              The website contains a number of hyperlinks to other websites that have been set up with the permission of However, is unable to control the content of the websites visited in this way and therefore assumes no responsibility in this respect.

              If you do not choose to disable cookies, you accept that the website uses cookies. You may disable these cookies at any time and free of charge by using the disabling options provided and reproduced below, knowing that this may reduce or prevent access to all or part of the services offered on the website.


              3.1 COOKIES

              A “cookie” is a small data file sent to the user’s browser and stored on the user’s terminal (e.g. computer, smartphone) (hereinafter “cookies”). This file contains information such as the user’s domain name, the user’s internet service provider, the user’s operating system and the date and time of access. Cookies do not damage the user’s terminal in any way.

     may process information about the user’s visit to the site, such as the pages viewed and the searches performed. This information enables to improve the content of the website and the user’s browsing experience.

              Cookies facilitate browsing and/or the provision of the services offered on the website, and the user can configure his/her browser to decide whether or not to accept them, so that cookies remain stored in the terminal or, on the contrary, are rejected, either systematically or depending on who issued them. The user can also configure his or her browser in such a way that it proposes to accept or reject cookies from time to time, before a cookie can be registered in his or her terminal. informs the user that in this case it is possible that not all the functions of his or her browser are available.

              If the user rejects the storage of cookies in his terminal or browser, or if the user deletes those stored there, the user is informed that his browsing and experience of the site may be limited. This may also be the case when, for technical compatibility reasons, or any of its service providers cannot recognize the type of browser used by the terminal, language and display settings or the country from which the terminal appears to be connected to the Internet.

              Where applicable, disclaims all liability for any consequences linked to the impairment of the functioning of the website and the services offered by resulting from (i) the user’s refusal to accept cookies (ii) the inability of to register or consult the cookies necessary for the functioning of the website due to the user’s choice. For the management of cookies and the user’s choice, the configuration of each browser is different. It is described in the browser’s help menu, which shows how the user can change their preferences regarding cookies.

              The user may at any time choose to express and modify their preferences regarding cookies. may also use external service providers to help collect and process the information described in this section.

              Finally, by clicking on the icons of the social networks Twitter, Facebook, Linkedin and Google Plus displayed on the website or its mobile application, and if the user has accepted the deposit of cookies by continuing to browse the website or its mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on their terminals (computer, tablet, mobile phone).

              This type of cookie is placed on the user’s terminal only if the user agrees to it by continuing to browse the website or the mobile application However, the user may at any time withdraw his consent to the placement of this type of cookie by


              3.2. Internet tags (“tags”)

     may from time to time use web beacons (also called “tags”, action tags, single pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and distribute them via a web analytics partner that may be located (and therefore store information about them, including the user’s IP address) in another country.

              These beacons are placed both on the online advertisements that allow users to access the website and on the various pages of the website.

              This technology enables to evaluate visitors’ responses to the site and the effectiveness of their actions (e.g. how many times a page is opened and what information is consulted) as well as the user’s use of the site.

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