Terms & Conditions

Article 1 – Subject matter

These conditions apply to the sales made by the company AU COEUR DE LA FORMATION (ACDF) –  57 Avenue du Marechal Juin 64200 Biarritz, France. SIRET  : 843 009 556

Article 2 – Prices

The prices of our products are indicated in euros, including all taxes (VAT and other taxes in force on the day of the order), unless otherwise specified and excluding processing and shipping costs.

When ordering to a country other than Europe, you are the importer of the goods in question. Customs duties or other local taxes or import duties or government taxes may need to be paid. These duties and amounts are not the responsibility of the company AU COEUR DE LA FORMATION. They will be paid at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to check these matters with your local authorities.

All orders, regardless of their origin, must be paid in euros.

AU COEUR DE LA FORMATION  reserves the right to change its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of acceptance of the order and subject to availability.

The products remain the property of the company AU COEUR DE LA FORMATION until the full price has been paid.

Attention: As soon as you take physical possession of the ordered products, the risk of loss or deterioration of the products passes to you.


Article 3 – Ordering

You can place an order
On the Internet: “”.

The contractual information is presented in English and will be confirmed at the latest when you confirm your order.

The company AU COEUR DE LA FORMATION reserves the right not to register a payment and not to confirm an order for any reason, in particular if there are problems with the delivery or if there are difficulties with the order received.


Article 4 – Validation of your order

Any order placed on the site “” implies acceptance of these general conditions. Any confirmation of an order implies full acceptance of these general conditions of sale, without exception or reservation.

All information provided and the registered confirmation shall be considered as proof of the transaction.

You declare that you are fully aware of this.

The confirmation of the order shall be considered as the signature and acceptance of the transactions carried out.

A summary of your order details and these general conditions will be sent to you in PDF format via the email address you used to confirm your order.


Article 5 – Payment

When you confirm your order, you are obliged to pay the indicated price. Payment of your purchases is made by credit card via the secure system. 


Your card will only be charged when the order is shipped. In the case of split deliveries, only the products sent will be charged. 

Our different payment platforms are : 

– Payment by credit card via the stripe payment platform. 

– Payment via the Paypal payment platform 

– Payment via the Klana payment platform 


Article 6 – Repossession

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have 14 days from the receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.

Returns must be in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Damage to the product on this occasion may invalidate the right of withdrawal.

The cost of returning the product shall be borne by the customer.

If the right of withdrawal is exercised, the company AU COEUR DE LA FORMATION will refund the amounts paid, within 14 days of receiving notification of your request and by the same means of payment used for the order.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply in the following cases

The provision of services that are fully executed before the end of the withdrawal period and for which the right of withdrawal does not apply.

the supply of services which have been fully performed before the expiry of the withdrawal period and for which performance has begun after the consumer’s express consent and express waiver of the right of withdrawal; and

the supply of goods or services the price of which depends on fluctuations in the financial markets over which the trader has no control and which may occur during the withdrawal period

Supplying goods that are made to the consumer’s specifications or are clearly personalized.

the supply of goods that are likely to deteriorate or become obsolete quickly.

The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

The supply of goods which, after delivery and by their nature, are inseparably mixed with other goods;

the supply of alcoholic beverages whose delivery is delayed by more than thirty days and whose value agreed at the time of conclusion of the contract is due to market fluctuations beyond the trader’s control

the supply of audio or video recordings or computer software if the consumer has opened the seal after delivery.

the supply of newspapers, journals or magazines, with the exception of subscription contracts for such publications.

transactions carried out at public auction

the supply of digital content which is not supplied on a tangible medium and the performance of which has begun with the consumer’s prior express consent and after the consumer has expressly waived his right of withdrawal.

Article 7 – Availability

Our products are offered as long as they are visible on the website “” and within the limits of the available stock. For products that are not in stock, our offers are subject to the availability of our suppliers.

If the product is not available after you have placed your order, we will inform you by email. Your order will be automatically canceled and no bank charges will be applied.

The website “” is also not intended for the sale of products in large quantities. AU COEUR DE LA FORMATION therefore reserves the right to refuse orders for several identical items that do not correspond to a normal order from a particular customer.


Article 8 – Delivery

The products are delivered to the delivery address indicated during the ordering process, within the deadline indicated on the order confirmation page.

If the delivery is delayed, an email will be sent to you to inform you of the possible consequences for the delivery time you have indicated.

In accordance with legal provisions, in the event of a delay in delivery, you have the option of canceling your order under the conditions set out in Article L 138-2 of the Consumer Code. If you receive the product in the meantime, we will reimburse you and the delivery costs under the terms of Article L 138-3 of the Consumer Code.

In the case of deliveries via a carrier, the company AU COEUR DE LA FORMATION cannot be held responsible for delayed delivery resulting exclusively from the unavailability of the customer after several proposals for an appointment.


Article 9 – Warranty

All our products are covered by the statutory guarantee of conformity and the guarantee against hidden defects under Article 1641 et seq. of the Civil Code. If a product sold does not meet the requirements, it can be returned, exchanged or refunded.

All complaints, exchanges or refunds must be made within 14 days of delivery.

Products must be returned in the condition in which you received them with all parts (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed to you on the basis of the invoiced price and the cost of returning the goods will be reimbursed to you on presentation of receipts.

The provisions of this article do not prevent you from exercising the right of withdrawal provided for in Article 6.


Article 10 – Liability

The products offered comply with the French legislation in force. The AU COEUR DE LA FORMATION company cannot be held responsible if the legislation of the country where the product is delivered is not respected. It is up to you to check with the local authorities what possibilities you have to import or use the products or services that you intend to order.

Furthermore, the AU COEUR DE LA FORMATION company cannot be held responsible for any damage resulting from the improper use of the purchased product.

Finally, the company AU COEUR DE LA FORMATION cannot be held responsible for any inconvenience or damage arising from the use of the Internet, including interruption of service, intrusion by third parties or the presence of computer viruses.


Article 11 – Applicable law in the event of a dispute

This contract is written in French. These conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 12 – Intellectual property rights

All elements of the site “” are and remain the exclusive intellectual property of AU COEUR DE LA FORMATION. No one is authorized to reproduce, exploit, transmit or use the elements of the site, even partially, for any purpose whatsoever, be it computer, visual or audio. It is strictly forbidden to use simple links or hypertext links without the express written consent of the company AU COEUR DE LA FORMATION.


Article 13 – Personal data

The AU COEUR DE LA FORMATION company reserves the right to collect personal data about you. This data is necessary to manage your order and to improve the services and information we send you.

It may also be transferred to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security reasons to fulfill legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right of access, rectification and opposition to nominative information and personal data concerning you, directly on the site.


Article 14 – Taking of evidence

Company AU COEUR DE LA FORMATION shall file order forms and invoices on a reliable and durable medium that constitutes a copy in accordance with the provisions of Article 1348 of the Civil Code.

Company AU COEUR DE LA FORMATION’ computerized records will be considered by all parties concerned as evidence of communications, orders, payments and transactions between the parties.

Free delivery

On all orders over £49

Easy returns

14 days from receipt of your to change your mind

Customer service

Assistance by e-mail 5/7
Response within 48 hours

100% secure payment

Klarna/ PayPal / MasterCard / Visa